Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. I’m rubbish with stuff like this and - 5198150. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. All I am aware of terminate the fibre inside. Tudor. Some properties do not have a wall socket, only a cable. Can someone come and set it up? 0 Kudos Reply. Options. The installation should take around an hour. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. But I have no Virgin Media Wall socket in my house. 32K. Being connected to the internet is one of the most important modern essentials in 20. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. Just push to fit Firmly push the end of the cables into the. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketI had an engineer visit because I have no Virgin wall socket. on 15-02-2022 10:03. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. If you need a new wall socket, the engineer will install this for you during the appointment. Hello Jessica_1234 Thank you for raising your installation query and issues with us via the forums and welcome to the community. Networking and WiFi. If you're happy for us to get this booked. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Hello VLNeedham. SpeedHi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. Hello, posting what other people have posted here- my broadband kit arrived, but I don't have a wall socket so not sure how to go about - 5198512 Browse Virgin Media Virgin Media CommunityOptions. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). The wall box may be branded with the logos of an old cable TV company (not VM). I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Thank you for your post and welcome to the community. Solved: I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Virgin TV 360. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Also tried the Ethernet, not. SpeedSolved: We recently applied for a virgin package of tv, phone and broadband. We took our VM HUB with us from our previous home and when I started connecting all cables I found out that there's no VM wall socket. I cannot find a Virgin wall socket within my flat. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. I have booked a technician but I don't know if i have to inform them about that i don't have virgin sockets. Connect the Hub’s power cable with the blue tab. Subscribe to RSS Feed; Mark Topic as New;. QuickStart, set up and connections. Re: No wall socket. Broadband. My previous sky microfilter attached here. Vonage 2nd line. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. 1 [or 192. Browse Virgin Media Virgin Media Community. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. There are no virgin sockets on the wall. Available with M50 broadband or faster. 2. VM will usually only supply a Quickstart to a property that had VM previously. It doesn’t look like I can connect to ‘the wall socket’. When ordered it didn't say anything about needing a VM wall socket. I tried both the wires, it didn’t set up the WiFi. The cable on the right looks like is for a Freeview TV antenna. Tudor. Follow these steps to install your virgin Media Broadband, TV and Phone service. No wall socket to connect. I am going to cancel. Tuning in. Connect the Hub’s power cable with the blue tab. on 07-09-2022 19:28. Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat - 5408180. Subscribe to RSS Feed; Mark Topic as New; Mark. i opted for the self install, however on inspection we don’t - 5112503. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. How can I get a technician getting things sorted?We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. I'm a Very Insightful Person, I'm here to share knowledge. No Virgin wall socket sophiep0989. on 23-10-2022 13:36. AnthonyRaw1986. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Email. signed up and was given the option of self installation. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. We have a virgin media wall socket with an ethernet port in the wall but. The cable in the second picture is the one you need to connect too. Also tried the Ethernet, not. Thanks! Regards, Bilal. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Broadband. . I ve got a green light flashing from our HUB. These are the parts I could find, they were screwed into the end on the coaxial cable. It doesn't matter if the two adaptors aren't next to each other, as long as they're in the same room. If you're happy with this and for the charge we can make the arrangements for you 🙂. I've put the isolator cable in here as the only other suitable hole I can see is this one (again will try and post picture) but the wire do. Some new sockets may look like one of the below. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. 2. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page; No virgin media wall socket mattz1106. 3 minutes ago. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Unfortunately I don't know much detail on the coax outlets, although the Virgin installer said they were 'Sky' sockets, if that clarifies anything. Following the installation and verification of its functionality, you can browse the web or. Browse Virgin Media Virgin Media Community. If you can get Quickstart, you can choose one of two delivery options. I have a flashing green light on the hub itself. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Browse Virgin Media Virgin Media Community. Hoping someone can help me with a pre-installation question. . Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Volt. If you look into the back of your Hub, you'll see a port. The technician visited a. Please help. Speed. I had bought a VM broadband and used self installation but saw that my VM socket was not round. I assumed - 5381512. No TV. on 04-02-2023 11:17. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . TEL1 on the hub should take on your. Phone. The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. I’ve got. - 5250024Connecting broadband cables to the wall in Networking and WiFi 12 hours ago Wrong wall connection in QuickStart, set up and connections yesterday Installation damaged wall in QuickStart, set up and connections yesterdaySolved: Previously, I had BT connection so I need a wall socket. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Broadband. #2. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi, I've ordered a broadband only package and received it today But I have no Virgin Media Wall socket in my house. Sign in; Sign up; Community home;. I’ve checked the external box and I do believe that I will need an engineer or some help as the wire ends outside of the wall. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Virgin Media Community; Broadband; QuickStart, set up and connections; VM plug wall socket missing; Options. Browse Virgin Media Virgin Media Community. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. The package was delivered but there is no wall socket for me to plug into. Get the Hub ready by connecting the wires. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. . V6. Broadband. Please help - 5208212If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Is there likey to be any problem with this, such as degraded of weaker. There must have been a previous installation or you would not have been offered a self install. The cable could be hidden within, or behind, furniture. Sometimes there is no wall box, just a trailing cable. Networking and WiFi. Plug into the Virgin Media wall socket. No virgin wall socket in my house. Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. Email. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). The new cables from your Quick Start kit will be push fit. Virgin TV 360. 85K; Tudor. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Plug the cables into the Hub. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Tudor. Getting Connected with Virgin Media is easy when you have a wall socket. It's great to hear your wall socket concerns have now been addressed and - 5057222 - 2. One of them was Telewest. Ordered VM broadband and was recommended by the website to select the self quick install option. I have only got one rectangular shaped white socket (Shown as below) but it seems old. No virgin wall socket [MOD EDIT: Post split to create own thread] - 5345241. to be phone lines. Or you may be quicker than average! You won’t be involved the whole time. One of these lines is the outgoing line that carries signals to other sockets, devices, or networks. Joining in Options. All. in Email 10 hours ago; Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and. Just had the Hub 3 delivered for Quickstart. 0 Kudos. Networking and WiFi. Community; Volt. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Some background: I moved here in September and had ordered Virgin broadband for my move-in date. These enter my house via an air brick/vent very close to. When I proceeded to set up my Hub 3 I quickly realised that. I was told when purchasing the broadband package that fibre was available here and already in. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayHi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. If it is a loose cable only, you will need one of these to connect the Quickstart cable. At least 30Mbps download speeds in every room or £100 one-off. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Volt. V6. Options. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. It said to then wait at least an hour. I'm sorry to hear about the missing wall socket. TV on the go. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. V6. Hi we have bouhgt a quick start kit but there isnt any suitable wall socket how can we schedule a technician for our problem please help we - 5220279. According to Virgin media I should have service at my new home, but I couldn’t see any wall socket at home. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Gaming Support. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. No Splitter received with self-install setup kit in QuickStart, set up and connections a month ago; isolator cable in QuickStart, set up and connections 26-09-2023; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 18-09-2023; Isolator cable won't connect to hub. 9. V6. TV on the go. Got my virgin media self install kit but I don't have a virgin socket. Rob. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. The isolator has a terminator cap (marked below) fitted to the open end. on 17-12-2022 10:39. Stream from Virgin Media. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub. The cable could be hidden within, or behind, furniture. Being connected to the internet is one of the most important modern essentials in 20. Step 1 Find the best spot for the WiFi Hub Make sure to keep the Hub out in the open. You can also check for a loose cable as not all properties have a socket. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I have also checked outside and there is no box either on my property or on my boundary wall. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. There are multiple different branded wall boxes inside our flat but none. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. However, I do not have any of the specified wall sockets available. I just found a box in the closet which has a cable indicated as CABELCON 4. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. SpeedI got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Hi mariz2198, thanks for posting and welcome to our community. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Can I have. Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. I'm wondering if the Virgin signal can be distributed around the house by connecting to the existing coax 'network' somehow. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin wall socket; Options. I can only find the TV socket. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. The wall box may be branded with the logos of an old cable TV company (not VM). I'm very sorry to hear about the non wall socket. I have received my quick start-up kit. How and where do i book a technician for broadband in QuickStart, set up and connections yesterday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterdayRe: No wall socket. Hello sophieboulter1. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. QuickStart, set up and connections. Fibre cable from wall to router in Speed 4 hours ago; Replacement internal wall box needed in QuickStart, set up and connections yesterday; No socket in QuickStart, set up and connections yesterday; Vodafone to Virgin - Engineer Required? in QuickStart, set up and connections yesterday01/09/14 - 13:14 #2. . 0 Kudos Reply. If you don’t want to run a test right now, we’ve got some handy tips for you to try below. Got my virgin media self install kit but I don't have a virgin socket. TiVo. I will only be using one wall socket, so the other socket will have no connections. . I was told when purchasing the broadband package that fibre was available here and already in. The RJ11 sockets will be redundant. It has two outputs on the left of the wall box. I have broadband kit arriving on the 29th Dec, but no Virgin socket. log into hub3 - 192. New to the UK and just moved into our first home here. Can I arrange an engineer asap? 0 Kudos Reply. Back a step. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket)Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656on 21-02-2023 17:48. There is no fibre socket in this house. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I have also checked outside and there is no box either on my property or on m. Fibre Phone Switch - No dial tone or calls. See this. 2020 = £1,191,76. Turn on your TV and get connected. All the wall sockets I can see are for BT. But I have no Virgin Media Wall socket in my house. What to expect with broadband. both appear. Sorry to see that you have been having issues with connecting your equipment. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Very Insightful Person 107. TiVo. Broadband. #2. Hi I have just moved home and have the quick start broadband, we have no wall socket available. Options. 14. The cables from the external box lead to a Bt open reach socket and a blank socket. QuickStart, set up and connections. 194. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Incidentally the phone socket is redundant if not in use and can be safely removed. Ethernet sockets suddenly stopped working (wifi working) in Networking and WiFi 3 hours ago; Address exists, but not listed in QuickStart, set up and connections 7 hours ago; no virgin media wall socket in QuickStart, set up and connections yesterday; Re: Move Virgin wall socket in QuickStart, set up and connections yesterdayI've not long moved but I should of had an engineer booked in to install a wall socket I only have the quick set up kit. Don’t plug the power cable into a plug socket yet. Virgin Mobile. Networking and WiFi. November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. He will drill through into the lounge and connect an. 3 weeks ago. Stream from Virgin Media. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. What happens if you don’t have a Virgin Media socket? If you’re a new Virgin Media customer or moving to a new home, you. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Connect the Hub’s power cable with the blue tab. . Browse Virgin Media Virgin Media Community. Reasons for internet connection problems Understand what the lights mean on the WiFi. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Virgin Media Community: Broadband: Networking and WiFi: No wall socket; Options. You might like to try giving full details here first to get some advice. I will pop you a PM across now, please keep an eye. Plug the cables into the hub. Most QuickStart kits have just 6 cables, connectors and powerlines to. Stream from Virgin Media. Internet connectivity is one of the. So you can either unscrew this one & push on the connector provided in the Quick Start pack. provided, I shall give them a call tomorrow. . 19 minutes ago. Networking and WiFi. I am going to send you a private message. TV on the go. Nothing has happened. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. I've got 2 wall sockets that I think are likely. 0 Kudos. . I tried both the wires, it didn’t set up the WiFi. Explain what needs to be done and book an engineer visit. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. Wall sockets and no connection. on 31-12-2021 10:47. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. Help; Community FAQ Sign in. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Installation: Wall socket issue. Don't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayIf the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. I've tried looking but can't see a way to book an engineer for this? Thank you. White power light is on and internet light is flashing green. Are These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections yesterday; Quick start - can’t connect in QuickStart, set up and connections Saturday; VM white plug made clicking noise/green light flashing in QuickStart, set up and connections Saturday; No wall socket in QuickStart, set up and connections FridayHi, I've ordered a broadband only package and it said I was applicable for a self install kit. I've looked for an external box but cannot find anything. Re: No Wall Socket for Quickstart. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Networking and WiFi. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. Once connected it directly to a hub, a little bit loose, but then interne. . I’m aware that virgin media has been used in this flat before and I qualified for a quick start kit however there is no virgin wall socket just these two wires. Subscribe to RSS Feed; Mark Topic. Virgin Media; My Virgin Media;. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Speed If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I wanted. Browse Virgin Media Virgin Media Community. Virgin Media; My Virgin Media. 4 weeks ago. There is no fibre socket in this house. Volt. I would love to help you get your service installed. TiVo. . in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. Browse Virgin Media Virgin Media Community. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. QuickStart, set up and connections. TV. Chatter and natter. The Openreach sockets do not work for Virgin Media. Been trying to call VM to book an engineer to visit and help set up cabling, etc but. Call the pre-installation and delivery team on 0800 052 1734. ago Sometimes you will get a random cable sticking out of a wall with no isolator. 0 Kudos. ThanksHi - There only an old type of VM socket which doesn’t fit into what’s provided in the broadband kit. Image below of the Virgin Media PSU Plug that connects to the coax. - 5411444. My mobile network signal crashed for a few days, an so I reconnected my telephone to the BT wall socket, but there's no signal/connection, and my phone display says "Please check line cord". 63K; 3. No Wall Socket for Internet and TV. Browse Virgin Media Virgin Media Community. In a lot of flats there is not a VM white wall box, sometimes just a coax wire coming out of the wall or a multi unit outlet. Hi @bingoman000. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. However the wall. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). Virgin Media; My Virgin Media; Shop; Help; Community FAQ Sign in. Community FAQ Sign in. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. You can also identify a split socket looking at the side. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. The socket you need will be marked with the Virgin Media logo. The empty circular plastic cable grommet disc to the RHS of your pic looks like a probable location where the VM cable used to come through the wall. The wall box may be branded with the logos of an old cable TV company (not VM). on 30-12-2022 13:33. TiVo.